Every single person working at the Enterprise on Northlake Parkway is so nice, professional both personally and how they are dressed, polite, and fun! It was the best customer service I have had in a long time. I wish I knew each of them by name so that I could mention each one individually... I do remember Brandon! From the customer service reps to the manager to the men taking care of the cars (we had an amazing, uplifting conversation with one gentleman today...made my whole day!), these folks are the best!
First off let me say the stars are for Brendan at the Northlake Parkway location. Not only was he professional, friendly and kind but in the end he was the only one to give a damn about my health and well being after the accident. As far as the rest, I will not rent from here again. The car I rented was not up to the standard that I expect from Enterprise and on top of that, my reservation was handled by a new girl who at that time had only been on the job for 3 days. Because of her lack of knowledge and experience, she listed me as having my own insurance (when I do no because I do not have a car at all) which lead to Enterprise charging me for the deductible they figured they were entitled to. Yes I got into an accident, unfortunately my family and I were hit by a semi-truck on the 285 freeway, but I was not at fault and I do plan on going after the other party. And instead of Enterprise reprimanding their employee they took the money straight out of my account 2 days after I returned the rental, without my permission or knowledge, which affected my health insurance payment and meant I could not get the things I needed to take of myself. I am grossly offended and disappointed in this location. I have been renting from Enterprise for over 10 years and in 4 states and this is the first time I have dealt with such incompetency. Next time I will visit a different car rental company. I will not return to enterprise, they put my life and safety on the back burner, I am ashamed.
Really disappointed rented from them before didn't have any problems. But when it really counted and my wife and I had to attend a funeral we received horrible service. Made reservations but no car was available, when one was available car smelled like weed and had mechanical issues ended up just cancelling and going somewhere else. Will not return. Used to be a satisfied customer, but when it counted this Enterprise location let me down.
I had a great experience with the staff at this Enterprise location. They followed through on a misunderstanding and I could not have asked for better customer service. My initial contact was with a new staff person, Aaron, and he was very professional and provided clarification on questions I had. The assistant branch manager, Brandon, was very helpful when I returned the vehicle. I had doubts about the "we pick you up" slogan, but they picked me to rent the vehicle and then gave me a ride home after I dropped it off. Five star, 100 percent satisfaction all around. Thank you.
Shane was very helpful and went over and beyond to accommodate in our rental. The manager at this location was hands-on and ensured our needs were met. Will be back to this location.... convenient as well
K. Bridges
Enterprise Rent A Car is a US Car Rental based in Tucker, Georgia. Enterprise Rent A Car is located at 2101 Northlake Pkwy a, Tucker, GA 30084, USA.
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